Corporate Social Responsibility
The goal of Fido Hotels is to offer the highest quality and efficiency to their guests to achieve the maximum level of satisfaction.
Emphasis is placed on the proper handling of food and beverages, thorough cleaning and disinfection, and the prevention of risks to both guests and staff. These measures aim to ensure effective quality assurance management, crisis management, and the protection of health and safety. To uphold high standards in safety and hygiene, the hotel collaborates with external companies such as Preverisk, which conducts annual audits, and Bioccal, which carries out monthly audits.
Guest interactions are guided by a high standard of hospitality, including a genuine smile, attention to detail, and personalized service. To monitor and evaluate service quality standards, the hotel partners with Hotelinking, a company responsible for analyzing customer satisfaction rates.
Ensuring the impeccable appearance of all staff members, as well as the cleanliness and presentation of common areas and the surrounding environment.
Implementation of policies, procedures, and standards that enhance synergies and support a high level of productivity and speed in service delivery.
The management of the Fido Hotels is aware of the importance of a correct environmental management for the preservation of the environment.
Fido Hotels wants to guarantee dignified, fair and equal treatment of all our staff, always fostering professional development.
To guarantee a dignified, fair and respectful treatment that does not allow for discrimination.
Have procedures that ensure equal opportunities. The importance of (preferably) hiring local staff is recognized.
To promote the professional development of employees through objective and transparent processes, fostering training for continuous improvement.
To have a fair payment policy.
Recognize union rights by establishing a relationship of dialogue and cooperation.
Avoid any kind of discrimination in the workplace.
Recruitment of local staff whenever possible.
Comply with the commitments of the Non-Discrimination Plan.
Training staff to acquire skills related to their work position
Comply with the local regulations of remuneration, adhering to the minimum wage laws.
Recognize the right of union memberships.
Policy for the protection of children and young people
Fido Hotels recognizes as a societal problem in the tourism-world the labor and sexual exploitation of children.
- All the hotel staff.
- Hotel guests.
- Visitors.
All children have the right to an education that develops their personality, talents and skills.
All children have the right to health, safe drinking water, nutritious food and a safe environment so they can be as healthy as possible.
Every child must have the care, protection and opportunities for rest and play. They need to ensure that childhood is a time where there is no exploitation and are exempt from responsibilities.
All children have the same rights regardless of ethnicity, gender, beliefs, skills or family background.
All children have the right to a voice in matters that affect them and their opinions are taken seriously – depending on their age and maturity.
In our establishment it is our top priority to guarantee children’s rights and their welfare. Therefore, we undertake immediately report any suspected situations to the local security authorities
Protocol to be followed in case of suspected child abuse: In the event of any suspicious activity, the worker will report the case to his superior and this, if he deems it´s appropriate, to the hotel management. If necessary, the management would notify to the local authorities about the incident, inmediatelly. The hotel undertakes fully cooperate and confidentially in any investigation of concerns or allegations.
We take care of the environment. How can you help us?
Reuse the towels instead of changing them daily. The towels would be changed when you have deposited them on the floor.
The sheets will be changed every 3 days.
Keep the taps closed while you do not need to use the water.
Take short showers (instead of using the bathtub.)
Keep the thermostat set to a comfortable temperature or turn it off.
Avoid using the air conditioning when doors and windows are open.
Use natural light whenever possible. Turn off lights when they are not needed and when you leave your room.
The hotel manages its waste and promotes recycling.
The hotel has a recycling point for guests located in the pool area.
If you have generated some residues which you do not know where you can deposit (such as batteries) you can give them to our staff, and they will take care of properly disposing of it.
We invite you to know and experience the local culture. In our reception you will find information about the local community, excursions, schedules of public transport, etc.
Use public transportation, bicycle or go on foot whenever you can to reach your destination.
Please respect local culture and dress codes. If you have any questions, please contact us.
Avoid using sunscreens with toxic ingredients to avoid damaging the marine ecosystem.
When you are hiking in natural ways do not leave the established route, follow the marked paths so as not to damage the natural system.
Do not engage in activities that damage animals or the natural environment.
If you visit places of historical or archaeological interest, respect the rules of the place and help to preserve it.
Do not throw away cigarette butts out of the right places.
Say NO to child labor or sexual exploitation tourism.
Washing or swimming when using shampoos, lotions and gels that contain ‘microbeads’ can cause serious long-term harm to biodiversity. Many countries have already banned them so please do not travel with these items.
Fido Hotels continuously works to improve the impact we have on people and places.
In 2024, we achieved a 13.9% reduction in energy consumption and an 8.3% reduction in water consumption. We recognize that there is still work to be done, and we are implementing a series of new initiatives across all our operations to help us reach our goals.
We encourage our valued guests, employees, and visitors to support us by following the reminders placed throughout the hotel regarding water and energy saving, as well as minimizing waste.
In 2026, we will focus on increasing our local partnerships and supporting a community project. In addition, our staff participates annually in a community clean-up day.
If you would like to make a donation to support this important community project, you will find a donation box at the hotel reception.
We are also committed to respecting and protecting human rights. We believe that everyone should be treated fairly and with respect. As part of this commitment, we regularly train our staff in various areas, including discrimination prevention, safety procedures to ensure the wellbeing of our guests and employees, and the implementation of sustainability practices within our establishment.
We are equally committed to safeguarding the welfare of children and young people. Our policy is to report any suspicion of child exploitation or abuse to the police. We encourage our guests, staff, and visitors to inform us of any concerns so that we can notify the authorities immediately.
Join us in supporting our community and environment — and help us make a difference!
Want to learn about FIDO Hotels’ sustainability policies? Click on the hotel.
Fido Punta del Mar
Hotel & Spa Adults Only
Fido Tucán
Adults Only
Text updated in July 2025. The Management